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IT Services

Systems and Infrastructure Status

Unplanned outage: No unplanned outages at this time.

Planned outage: No planned outages at this time.


*** Change in Shepherd’s Wi-Fi and Wired networks ***

If you were on-campus previous to the summer of 2024, the Registration network (wired and Wi-Fi) has been replaced by RamNet. SU Guest is still available.

If your devices were connected to Registration previously, the process to connect to RamNet should be easier but different. If you are new to the campus, or you replaced one of your previously connected devices, the process to connect to RamNet should be fairly easy to do.

We created a web page outline what you need to do, along with some tips and helpful information. The instruction page is at RamNet and SU Guest Instructions


IT Service Desk Hours

Fall Semester 2024 hours beginning Monday, August 26 will be:

Mondays – Thursdays from 8:00 AM until 5:00 PM

Fridays from 8:00 AM until 4:30 PM

NOTE: If adverse weather and/or road conditions occur, these hours are subject to change.


To contact the IT Service Desk, you may reach us by:


Recent News

Check back in the future for new problems or issues. Remember to always be vigilant when using technology resources.


SPAM
IT Services has been informed some students have been receiving emails which are either SPAM or a PHISH attack. These emails may look enticing, as many revolve around job opportunities or free goods, but, please be aware that these emails, and others like them, often are not legitimate. Always use caution when viewing and processing email. Please take extra care whenever asked to access another ‘link’ or open any ‘attachments’.

Here is an educational resource pertaining to Social Engineering attacks and how to recognize them Social Engineering Red Flags

Here are some rules of thumb to identify red flags in determining a valid email:

To better assist you in educating yourself about PHISHING, please access the Google PHISHING Quiz. This quiz is highly interactive and will provide key areas to help you determine what email is legitimate and what is not. The PHISHING Quiz can be accessed by going to: https://phishingquiz.withgoogle.com/

If you are unsure if you have a malicious or legitimate email and would like assistance, please contact the IT Service Desk for assistance at 9-1-304-876-5457. You may also email us your issue to itworkorder@shepherd.edu

Older phishing attacks and other important updates

Please check our News Archive


Tips for Student Email Problems

If you are still having problems, please contact the IT Service Desk. Their contact information is at the top of this page under To contact the IT Service Desk, you may reach us by: heading.

Updated August 24, 2024