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During Business Hours
The Residence Life office is open weekdays from 8 am to 4:30 pm. Residents can pick up packages/paper mail, update their Rambler Cards, and speak to a Residence Life Staff member if needed. If a resident is locked out before 4:30 pm, the call will be directed to the Residence Life office, and a staff member will respond as soon as possible. If a resident is locked out after 4:30, the resident will need to call the after-hours RA-on-Duty phone number listed below. If a student experiences multiple lockouts, a $10 fee may be charged to their account.
After Hours
After 4:30 pm on weekdays and anytime during the weekend, a Resident Assistant (RA) will be available to help students with lockouts, work orders, roommate concerns, and personal support. RAs will also be available during desk hours (which vary between residence halls) to provide additional assistance. Listed below are the contact buttons for each residence hall. (If you are on a mobile device, you can call directly from the button).
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Rambler Card issues
If a resident is experiencing issues with their Rambler Card or needs to replace it due to loss or damage, they can have it replaced at the Wellness Center.
Residential Mail
Mail and packages are delivered to the Residence Life Office in Miller Hall. Students will be notified via email about first-class mail and packages. Please visit the office during business hours to pick up your mail and packages. Please note that the Residence Life Office is not open on weekends. If possible, set your delivery hours to weekdays from 8 am-4:30 pm to ensure your package is received.
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(USPS) |
[Your Name] P.O. Box 5005 Miller Hall – [Hall Code] Shepherdstown, WV 25443 |
Packages(UPS, FedEx, Amazon) |
[Your Name] 202 N. Duke St. Miller Hall – [Hall Code] Shepherdstown, WV 25443 |
Hall Codes |
Dunlop DL Miller MI Potomac Place PL Printz PR Shaw SH Thacher TH West Woods WW (Moler, Yost, Boteler, Lury, Martin) |
Safety and Security
Door Lock Systems |
Students use their Rambler for Residence Hall access. For the outside of the buildings, the students must swipe their Ramblers for the front doors to open. On the inside of the buildings, students must dip their Ramblers into our battery-operated locks located on the front of each door to gain access to their rooms/suites/apartments. If you are experiencing problems with your access, please contact a staff member. |
Campus Police |
Residence Life collaborates with officers of the Shepherd University Police Department in responding to and resolving incidents that occur in and around residence halls. In addition, officers of the Shepherd University Police visit residence halls to ensure no safety or security concerns exist. These visits provide officers with an opportunity to get to know residents. |
Theft and Renter’s Insurance |
As outlined in the Resident Agreement, Shepherd is not responsible for any theft, damage, or loss of personal property from residents. To help prevent theft, lock your room door, secure money or expensive items, and never share your Rambler with another student. It is highly recommended that you maintain renter’s insurance coverage. |
Fire Alarm |
If you see fire, don’t hesitate: sound the alarm, exit the building, and call 911. If a door feels hot, do not open it. Get low and crawl under any smoke. Once outside, move away from the sides of the building. RAs or other staff will be available for help. Keep streets, fire lanes, hydrant areas, and walkways clear for emergency response vehicles and personnel. Never reenter a building until firefighters or police indicate reentry is safe. Not leaving the building during a fire alarm will be addressed through the student conduct process. |
Medical & Mental Health Emergencies |
Students are strongly encouraged to call 911 for transport and notify a residence hall staff member for support for medical and mental health emergencies. RAs are trained to follow strict protocols in medical and mental health situations. Health Services and Counseling Services are available as a non-emergency resource and support. In cases where a student’s safety may be in danger, staff may contact a student’s emergency contacts. Please note that Shepherd is not responsible for any costs associated with emergency transport, services, or medical care. |
Residence Life Resources
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