For Students
This page is to provide students information about the technology environment at Shepherd.
Instructions for connecting to Shepherd’s RamNet and SU Guest Wi-Fi networks are located on this page.
If you are unable to connect to these Wi-Fi networks, please send an email to itworkorder@shepherd.edu with the following information:
- Which WiFi network you were trying to connect to: RamNet or SU Guest
- The issue you are experiencing, such as unable to connect, connected but device shows no Internet, unstable connection/drops, or other with as much detail as you can provide.
- Type of device. Please be as specific as you can.
- Internet Protocol (IPv4) Address.
- Device’s Wi-Fi MAC address.
- Date, time, building location (include room, when available) and duration of the issue.
- Phone number where we may reach you.
Personal Network Gear – Use of personally owned network gear (hubs/Wi-Fi routers/etc.) on Shepherd’s network.
If you have any questions, please contact the IT Services Desk. Their contact information and hours are at the bottom of the IT Services main web page at http://www.shepherd.edu/itservices
Below is more information to assist you with Shepherd’s technology environment
Acceptable Use Policy – What your Shepherd computer account is for and what rules govern it.
Shepherd account – Information about your Shepherd account, where it works, how to retrieve it and change your initial password.
Computer buying guidelines for the new student – What computer should I buy? Here are some guidelines to help you.
E-mail system – The email system for students and how to use it.
Requirements for an anti-virus program on your computer – Do I need an anti-virus program on my computer and if so, what can I use?
Brightspace – Learning Management System – Our Online Learning Management System.
Technology at Shepherd – Here is information for students new to Shepherd about our networks and computer requirements.
Updated August 22, 2024