Here are some of our recent news items. Please look these over for important information.
Adobe Problems
Some users have been experiencing problems with the Adobe products suddenly stop working. After working with IT Services to get Adobe correctly installed and configured, some further problems have occurred. IT Services has created a PDF file which will assist you. Please click the Adobe problems page.
Phishing emails, August 11, 2022
There is a constant stream of phishing emails circulating into campus email boxes. Please be vigilant about them. If you are not sure, please contact the IT Service Desk to ask about it.
If you clicked on the link or the attachment, and followed any of the directions, please contact the IT Services Desk by emailing itworkorder@shepherd.edu with your contact information and a summary of what you entered on the site.
Apple iOS 14 Update, September 18, 2020
The newest Apple iOS 14 update turns on MAC address randomization as a privacy feature. On campus users will experience issues as ITS uses this information to allow devices access to the Shepherd network. On campus users can turn off private Wi-Fi addresses by tapping on a network in the Wi-Fi Settings pane and hitting the toggle next to Private Address. After turning off the setting you will need to register your device again. Please contact the IT Services Desk if you need assistance.
Phishing Attack Email, February 16, 2021
A new phishing attack email started arriving in mailboxes today. This pertains to a supposed job opportunity, has an attachment and an embedded link, and at the bottom has it is from the Shepherd Career Center || Job Placement. Please delete it from your inbox, and then from your Deleted Items folder.
If you clicked on the link or the attachment, and followed any of the directions, please contact the IT Services Desk by emailing itworkorder@shepherd.edu with your contact information and a summary of what you entered on the site.
Always use caution when viewing and processing email. Take extra care whenever asked to access another ‘link’ or open any ‘attachments’.
If you think your computer is infected, you can submit all the details in an email to itworkorder@shepherd.edu. This will create a work order in our system. We will contact you about scheduling an on-site appointment or to have you bring the system to us.
Here is an educational resource pertaining to Social Engineering attacks and how to recognize them Social Engineering Red Flags
Here are some rules of thumb to identify red flags in determining a valid email:
- FROM: You don’t recognize the sender or sender’s address. This is an unexpected or unusual email with an embedded hyperlink or an attachment from someone that I have not communicated with recently.
- SUBJECT: Subject line is irrelevant and/or does not match the email content.
- TO: You were sent an email with others, but you do not recognize any of the other recipients.
- DATE/TIME: Was this email sent at an unusual time, like 3 am?
- CONTENT: Am I being asked to do ‘something’ to avoid a negative consequence or to gain something of value? Does the content have bad grammar or poor spelling?
- HYPERLINKS: When you hover your mouse over the hyperlink, does the site that it is directing you to match what is on the hyperlink or to another place?
- ATTACHMENTS: Also be suspicious. You don’t recognize the file type.
If you are unsure if you have a malicious or legitimate email and would like assistance, please contact the IT Services Desk for assistance at 304.876.5457. You can also elect to email us your issue to itworkorder@shepherd.edu; or you may visit us in person in the lower floor of the Library (ASC area).
Updated May 31, 2023