NOTE: If the problem is with the RamNet wi-fi network, please make sure you have registered the device this semester before submitting a work order.
If the device has not been registered, and it is a laptop, smart phone, tablet or mobile device, please see the IT Service Desk. They are located in the Learning Commons area of the basement of the Library.
If the device is a desktop computer, game console, or device such as a Roku, Apple TV, smart TV or other such device, try to connect to the RamNet network first using the instructions on this page.
If the above instructions did not work, please send an email to itworkorder@shepherd.edu with the following information:
- Which WiFi network you were trying to connect to: RamNet or SU Guest
- The issue you are experiencing, such as unable to connect, connected but device shows no Internet, unstable connection/drops, or other with as much detail as you can provide.
- Type of device. Please be as specific as you can.
- Internet Protocol (IPv4) Address.
- Device’s Wi-Fi or Wired Ethernet Media Access Control (MAC) address.
- Date, time, building location (include room, when available) and duration of the issue.
- Phone number where we may reach you.
- Shepherd or outside email where we may reach you.
Updated on August 22, 2024