We’re Here to Help
| PHONE 304-876-5172 |
EMAIL residencelife@shepherd.edu |
| LOCATION Miller Hall, Lower Level |
HOURS Monday – Friday 8 a.m. – 4:30 p.m. University closings |
| AFTER HOURS Potomac Place: 304-671-0547 Shaw & Miller: 304-671-2072 Thacher: 304-671-2312 |
Dunlop & Printz: 304-671-4606 West Woods: 304-671-6967 |
Residential MailMail and packages are delivered to the Residence Life Office in Miller Hall. We will notify students via email for First-Class Mail and packages. Visit the office during business hours to pick up.
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Maintenance RequestsFor any issues with electrical, heating, cooling, water, or lighting in the residence halls, submit a maintenance request or contact your RA. Work orders can be submitted right to the Facilities department.
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Housing Accommodations & Animals on CampusThe Accessibility Office assists students needs through reasonable and documented accommodations. Request, approval, and management of any housing accommodations is managed through Accessibility. |
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Technology HelpIT can help with issues with your computer, Ethernet ports, WiFi, and other technology. |
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Lockouts & Rambler Card IssuesResident hall interior and exterior door access is handled by our staff. Contact the office or RA on duty for help. If locked out, our staff can assist but has limited availability for immediate response. After a resident’s first lockout, a $10 fee may be billed to the student’s account. The Rambler Card Office in the Wellness Center can replace physically damaged cards and help with other Rambler needs. Lights on your door’s lock help indicate its operation:
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Safety and Security
Door Lock Systems |
Students use their Rambler for Residence Hall access. For the outside of the buildings, the students must swipe their Ramblers for the front doors to open. On the inside of the buildings, students must dip their Ramblers in to our battery operated locks located on the front of each door to gain access to their rooms/suites/apartments. If you are experiencing problems with your access, please contact a staff member. |
Campus Police |
Residence Life collaborates with officers of the Shepherd University Police Department in responding to and resolving incidents that occur in and around residence halls. In addition, officers of the Shepherd University Police visit residence halls to ensure no safety or security concerns exist. These visits provide officers an opportunity to get to know residents. |
Theft and Renter’s Insurance |
Outlined in the Resident Agreement, Shepherd is not responsible for any theft, damage, or loss of personal property from residents. To help prevent theft, lock your room door, secure money or expensive items, and never share your Rambler with another student. It is highly recommended that you maintain renter’s insurance coverage. |
Fire Alarm |
If you see fire, don’t hesitate: sound the alarm, exit the building, and call 911. If a door feels hot, do not open it. Get low and crawl under any smoke. Once outside, move away from the sides of the building. RAs or other staff will be available for help. Keep streets, fire lanes, hydrant areas, and walkways clear for emergency response vehicles and personnel. Never reenter a building until fire fighters or police indicates reentry is safe. Not leaving the building during a fire alarm will be addressed through the student conduct process. |
Medical & Mental Health Emergencies |
For medical and mental health emergencies, students are strongly encouraged to call 911 for transport and notify a residence hall staff member for support. RAs are trained to follow strict protocols in medical and mental health situations. Health Services and Counseling Services are available for non-emergency resource and support. In cases where a student’s safety may be in danger, staff may contact a student’s emergency contacts. Please note that Shepherd is not responsible for any costs associated with emergency transport, services, or medical care. |